Shipping Policy of Sacha Dress

1. General Information
This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from Sacha Dress via our website, sachadress.com. By placing an order, you agree to the terms set forth in this policy. We strive to process and dispatch all orders promptly and collaborate with reliable shipping partners to ensure your items reach you safely and efficiently.

2. Processing Time
Orders placed after a specified cut-off time, on weekends, or during promotional periods may require additional processing time. You will receive an order confirmation email once your order has been successfully placed and a shipping confirmation email with tracking information once your order has been dispatched from our fulfillment center.

3. Shipping Destinations & Rates
We currently ship to a predefined list of countries. Shipping options and applicable rates are calculated based on your delivery address, the weight of your package, and the selected shipping method. The exact shipping cost will be displayed and charged during the checkout process before you finalize your purchase. We may offer free standard shipping promotions periodically; the specific terms for such promotions will be clearly stated at the time of the offer.

4. Shipping Methods & Delivery Times
We offer several shipping options, which may include standard and express delivery. The estimated delivery timeframe for each available method will be displayed at checkout. Please note that these timeframes are estimates provided by our carriers and commence from the date of dispatch, not the date of order placement. Delivery times may be affected by factors beyond our control, including but not limited to customs clearance procedures, weather conditions, and carrier delays.

5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. For the most accurate and up-to-date delivery information, please use the tracking link provided or visit the carrier’s website directly with your tracking number.

6. Shipping Address Accuracy
It is your responsibility to ensure that the shipping address you provide at checkout is complete and accurate. Please double-check all details, including apartment numbers, postal codes, and country. Sacha Dress is not responsible for orders lost or delayed due to incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to us due to an address error, we will contact you. Reshipment may be subject to additional shipping fees.

7. Customs, Duties, and Import Taxes
For international orders shipped outside of our primary operating region, please be aware that you are the importer of record. Any customs duties, import taxes, brokerage fees, or additional charges levied by the destination country are the sole responsibility of the recipient. Sacha Dress has no control over these charges and cannot predict or calculate their amount. For more information, please contact your local customs office.

8. Delivery Issues & Lost Packages
If your tracking information indicates that your package was delivered but you have not received it, please first check with your household members, neighbors, or building management. Also, verify the delivery address you provided. If the package remains missing, please contact our customer service team within a reasonable timeframe, and we will initiate an inquiry with the carrier on your behalf.
In the rare event that a package is lost in transit by the carrier, we will file a claim and work to resolve the issue for you, which may involve reshipping the items at our discretion, subject to investigation and product availability.

9. Policy Updates
Sacha Dress reserves the right to modify this Shipping Policy at any time. The most current version will always be posted on this page. Changes will be effective immediately upon posting. It is your responsibility to review this policy periodically for updates.

10. Contact for Shipping Inquiries
For any questions regarding your order’s shipment, this policy, or to report a delivery problem, please contact our customer service team via the dedicated contact form on sachadress.com. Please have your order number ready for faster assistance. We are committed to ensuring a smooth delivery experience and will do our best to address your concerns promptly.